When you’re in the business of helping feel better, it truly is a team effort and nothing is more satisfying than hearing compliments about our staff from our patients. And when you have compassionate, engaging people like patient coordinator, Sarah Elkadiri, on your team, we know our patients are in great hands!
Patient Coordinator Sarah Elkadiri
Q. What do you do at HVC and how long have you been here?
A. I started working as an intern here at Hamilton Vein October 22, 2012 while finishing up my double masters in business administration and health administration at the University of Houston Clear Lake.
Now I’m a patient coordinator whose responsibilities include scheduling and coordinating treatment plans, explaining billing documents and treatment plans. Basically it’s my job to ensure each patient is informed and educated about all aspects of their treatment. I love people so building relationships is right up my alley!
Q. How did you get into this field?
A. I love people and helping people so initially I was accepted to a dental school. Once there, I could tell it wasn’t the fit for me because it was very hands-on and I really couldn’t interact with the patients! For someone who loves to communicate, I knew I had to find something else healthcare related.
That something else was discovered when a friend of mine worked in the admin department of a hospital. So I thought I’d give that avenue a try — and I loved it!
Q. What do you love most about your job?
A. I love to see change, results. Since I communicate the most with our patients, you really get to know them. And it’s thrilling to see their progress as they go through treatment.
I love how the patient coordinators help the patients create their own little “Hamilton Vein family” — if there’s a particular PA, doctor or nurse they like to see each time, we make that happen for them. We do everything we can to accommodate schedules and special requests so our patients feel comfortable every step of the way.
Plus, being a patient coordinator let’s me do two things I love to do: talk and work with people! We see people walk in with some pretty serious, debilitating vein problems and because my desk is right near the exit, I get to see their happy, smiling faces when they go out.
You just don’t realize what an impact you’ve made. The patients end up loving us so much! They bring us gifts, home-baked goodies, and so many compliments and thank you notes. Continue reading